So, last week I completed another training course. This time, it was for ITIL 4 Foundation. This course wasn’t hard to understand since I have been in IT for the last 13+ years, but it had a lot of terminologies I had to learn. I felt like I was studying for a baby PMP exam. #BoyIDontMissThatExam
I took a week to study before sitting for the exam, only because I knew I would have Certified Scrum Master training starting 11/30…and there is another certification exam for CSM. #IDidntThinkThisTrainingPlanThrough
So, let me stop and take a moment to discuss what a proctored test is. I proctored test means, pre-COVID, you would have gone to a secure facility, gotten patted down, glasses would have been checked, and you would have given everything, but your blood type to prove who you were and that you were not planning to cheat. Proctoring during COVID is only a little less invasive. #ALittle I had to install software on my PC to allow another human, somewhere else in the world, to see me and monitor every key press on my PC to make sure I was not cheating. Then, when the testing started, I had to show my ID to prove I am who I say I am. Then…THENNNN…when the proctor was connected, I had to show him around my room to ensure I was alone, show my desk to make sure NOTHING was on it, move my phone away from my desk so that I am not taking pictures of the questions or using it to cheat, and cover my 2 additional monitors with t-shirts so that I am not putting answers on those monitors while testing (I had to leave to grab another shirt for this and when I returned, I had to show around the room again to make sure no one slipped in when I opened the door.) #MyGod #IGetItThough #ClearlySomeoneTriedItElseItWouldn’tBeThisInvasive
Welp, after living and breathing ITIL 4 and all of its concepts and getting probed from afar, I was able to sit for the exam today. And guess what…I PASSED! #WootWoot
Now for the twist! I walked away mad! I passed and all, but there was a question on the exam where it asked for what option was correct…and THEY WERE ALL CORRECT! I mean, at this point, I KNOW my stuff! I may not have gotten all of the answers correct, but that question should have been a gimme. Soooooo, y’all know what I did…
Yep, I reached out to the testing company to let them know that I spied an error on their part. I don’t know if it will go anywhere, but they need to know the error of their ways. Someone can be out there failing the exam off of that 1 question. #NotOnMyWatch
So, to those future test takers…#You’reWelcome!
